IT Services that Empower Your Business

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Our IT help desk is supported by a dedicated team of local engineers who are available 24/7 to address any IT challenges your business faces. They resolve 65% of issues within the first 20 minutes of your call, offering immediate assistance—no waiting for a callback or holding a number when you need urgent support.

Unlike many service providers who rely on rigid escalation processes, HTZ trusts our experienced engineers to find the best solution for your needs. That's why we don't use a complicated tiered pricing system. Whether you need a simple password reset, handled by a Help Desk Engineer in just five minutes, or an issue requiring escalation to a Tier 3 Engineer with onsite support, you’ll pay the same hourly rate every time.

Instead of waiting for a call to begin troubleshooting, HTZ Networks takes immediate action to resolve issues and minimize any potential disruptions to your business. Using our Remote Monitoring & Management (RMM) tool, one of the many advanced technologies we've invested in, we proactively diagnose IT problems, alert you to them, and implement solutions before you're even aware of the issue.

Our investment in RMM tools helps us fulfill our commitment to keeping your IT infrastructure running smoothly, so you can stay focused on growing your business. This technology is a key component of our proactive IT solutions, supporting our Louisville-based engineers in resolving issues quickly and remotely. Additionally, we use this system to deploy security and antivirus updates, ensuring your systems remain compliant with your cybersecurity strategy.

Responding to your immediate IT issues and resolving them is only part of what your IT provider should offer. To prevent bottlenecks and disruptions that can hinder your growth, having a forward-thinking strategy that aligns your technology with your business goals is essential. That’s why, at HTZ Networks, our partnership with you goes beyond troubleshooting—we take the time to understand your business needs and develop a strategic IT plan that supports your success both now and in the future.

As part of this approach, your Technical Account Manager will collaborate with you to assess, define, and plan a multi-year IT strategy tailored to your business goals. Together, we’ll develop a clear roadmap for implementation, ensuring you can plan for IT costs years in advance and avoid any unexpected surprises. With a deep understanding of how to apply technology in a cost-effective way, we evaluate solutions from both a business and IT perspective, helping you achieve your objectives. With over 25 years of experience supporting businesses across industries, we are well-equipped to guide you in creating and executing a plan that’s right for your organization.

In addition to the strategy provided by your Technical Account Manager, we also offer the option to work with a virtual CIO through additional IT consulting. A virtual CIO will leverage their expertise to assess your workflows and regulatory compliance, identifying opportunities to drive efficiency and growth for your business.

We understand that when your workstations or servers go down, everything comes to a standstill. HTZ Networks has the tools and expertise to provide exceptional support for your systems, ensuring your business runs smoothly. Partnering with us means you not only have access to an IT Help Desk, but also a dedicated Service Team that understands the specifics of your technology. With the ability to resolve 95% of issues remotely, we save you valuable time, allowing you to get back to business quickly.

Unlike many IT service providers, we don't separate remote and onsite support. When something breaks, we do whatever it takes to get you back online, including all necessary work in your monthly fee—no matter the type of support required. This approach is central to The HTZ Networks Way and a key reason why we are one of the most trusted IT service providers in the Louisville area.

Beyond providing excellent support, you can rely on our engineers to stay ahead of the curve by exploring new technologies and innovations. As cloud-based infrastructure continues to grow in popularity, we remain committed to investing in the education and training of our team to ensure we deliver top-tier solutions for our customers both now and in the future.

 HTZ Networks not only helps design and implement your network infrastructure for optimal performance, but we also provide ongoing support to ensure maximum uptime. From the start of our partnership, we take the time to understand your business priorities and tailor our services to meet them. Our network support includes upgrading outdated systems to enhance daily operations, monitoring the health of your network and proactively resolving issues, and offering long-term support as your infrastructure evolves over time. 

While many organizations were transitioning to cloud services before the pandemic, the last few years have forced many business leaders to invest in solutions like Office 365, Microsoft Teams, Azure, Zoom, and other cloud-based platforms. HTZ Networks has helped many of our clients migrate from on-premises systems to the cloud, unlocking benefits such as lower capital costs, greater flexibility in work environments, and increased agility. After the transition, our Technical Account Manager and virtual CIO work closely with clients to maximize the value of these technologies, enhancing workflows and optimizing internal processes through specialized Microsoft Consulting packages.

In the past, backing up data was primarily a safeguard against accidental deletion, hardware failure, or natural disasters. However, with the evolution of technology, new threats such as ransomware attacks and sophisticated cyberattacks demand more comprehensive strategies to protect your business and ensure the uptime of your infrastructure. Moreover, cloud providers operate on a shared responsibility model, meaning you are still accountable for certain aspects of the backup process.

Unfortunately, in the face of advanced threats like ransomware, having a solid backup solution is often the only way to safeguard your business. A well-designed Backup & Disaster Recovery solution can protect you from these risks and help maximize your infrastructure’s uptime. HTZ Networks has invested in state-of-the-art Backup and Disaster Recovery solutions to ensure your critical business data remains protected at all times. These measures are essential for any business to recover from events like floods, tornadoes, or other unforeseen circumstances. Reliable backup and disaster recovery are the key to keeping your business running smoothly, no matter what happens.

Our proactive approach includes evaluating your business needs and infrastructure, educating you on potential risks and solutions, and working closely together to implement a backup plan that gives you peace of mind. With years of technical expertise in designing and deploying backup & disaster recovery solutions across various industries, HTZ Networks is well-equipped to provide the right solution for your business.

Whether you need a simple daily onsite backup, a backup system that runs every 15 minutes and is stored both onsite and offsite in a remote data center, or seven years' worth of backups for compliance and quarterly Disaster Recovery tests, HTZ Networks offers a solution tailored to your business needs.

The average organization relies on multiple IT vendors to manage their internet, phone systems, mobile devices, computers, printers, and networks. Juggling all these vendors can be a challenge, especially for growing businesses that don’t yet have a dedicated IT team. HTZ Networks simplifies this process by acting as an intermediary with your vendors, streamlining workflows and taking the responsibility for managing your IT off your plate. If you need a vendor for a specific technology, we can use our industry relationships and expertise to help you create a procurement process, select the right vendor, and negotiate favorable contracts.